Support
Shipping & Returns
We stand behind the quality of our kiln-dried hardwood products.
Returns
Returns may be requested within 30 days of shipment. Products must be unused and in original packaging. Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged or Incomplete Orders
If your order arrives damaged or incomplete, contact us within 7 days of delivery. We may request photos and will ship a replacement if needed.
Refunds
Approved returns will be refunded to the original form of payment after inspection. No restocking fees.